Entries from October 2009 ↓

The aweful state of push email on iPhone

I’ve tried different ways to get push email working on my iPhone. And I’m talking about reasonable ways for businesses, not non-scalable consumer based push Apps.

I was very happy with NuevaSync‘s service for a long time and I paid for their premium service to get my Google Apps emails pushed to my iPhone. The service quality however has dropped dramatically. The service is simply not working properly on my iPhone and more importantly the support provided by NuevaSync is very poor.

My main reason of paying $25 to NuevaSync as opposed to using Google’s free service was the support. That advantage gone, I’m left to use Google’s half baked email push service which is not real-time, does not remove deleted emails sometimes and like all other free services from Google, comes with no support.

When your product is competing with someone like Google, your only hope is to provide kick-ass support and take care of your customers. NuevaSync has failed in that spectacularly.